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Case Studies.
Four jobs that show what the service looks like when it works. More to come as we talk them through with the customers involved.
Moving freight for
Proof
What it looks like when it works
TILES & BATHROOM PRODUCTS
2 YEARS
OF EXCLUSIVE CUSTOMER LOYALTY
ONE URGENT DELIVERY, ONE BUILDER WON FOR GOOD
Heating, cooling & solar
2-person
delivery as standard
Panels to the roof, not the kerb
Plumbing supplies
5x
weekly scheduled runs
A standing run beats a booking every time
Customised freight
4
carriers said no
The load four carriers had already refused
Case Study 01
Surface Co: Delivering More Than Freight Across Gippsland
How Auz Country Carriers helps Surface Co keep projects moving, win customer loyalty and build lasting relationships through reliable next-day freight.
The Customer
Surface Co is a Gippsland-based business specialising in tiles, tapware, bathroom products and installations. Serving a predominantly regional customer base, the business works with homeowners, builders and commercial clients across Gippsland.
With installations making up approximately 60% of its business, and product sales accounting for the remaining 40%, reliable freight is essential to keeping projects on schedule and customers happy.
The Challenge: When Every Delivery Counts
For Surface Co, delays in freight don’t just mean waiting for stock. They can mean holding up an installation, disrupting a builder’s schedule or disappointing a customer.
With much of its stock sourced from Melbourne, Surface Co needed a transport partner that could deliver to regional Victoria quickly, reliably and without the complications often associated with regional freight.
Having initially used Auz Country Carriers for occasional deliveries, Surface Co began looking for a more consistent logistics solution as the costs and limitations of other freight providers became increasingly apparent.
The business needed more than competitive pricing. It needed a carrier that understood the urgency behind every delivery and was willing to go the extra mile when things didn’t go to plan.
The Solution: A Transport Partner That Makes Things Happen
Over the past two to three years, Auz Country Carriers has become a trusted logistics partner for Surface Co, providing reliable next-day deliveries across Gippsland and the flexibility to accommodate urgent requests.
What sets the relationship apart isn’t simply delivery speed. It’s the personal service and willingness to find a solution.
Whether it’s arranging an urgent collection, organising a same-day pickup where possible or getting an unexpected order to a builder the following morning, Surface Co knows that a quick phone call is often all it takes to get things moving.
Where other carriers may require an additional day or simply decline an urgent request, the ACC team makes every effort to find a way forward.
That flexibility has become particularly valuable for Surface Co’s relationships with builders, where tight deadlines and last-minute material requirements are part of everyday business.
The Difference: One Urgent Delivery, Two Years of Customer Loyalty
Sometimes, one delivery can make all the difference.
Two years ago, a builder in Bairnsdale urgently needed tiles from a Melbourne supplier for a project. The supplier’s estimated delivery timeframe was approximately one week — a delay that could have held up the job.
Surface Co turned to Auz Country Carriers, who helped arrange delivery for the very next morning, with the tiles arriving in Bairnsdale by approximately 11 am.
What could have been a week-long wait became an overnight solution.
But the real impact went well beyond that single delivery.
That builder has continued working exclusively with Surface Co for the past two years, ever since that first urgent job was made possible through ACC.
What started as a time-sensitive freight request became the beginning of a lasting commercial relationship for Surface Co.
It’s a perfect example of how reliable logistics can do more than move products. It can help businesses win customers, build trust and secure repeat business.
The Result: Reliability, Relationships and Peace of Mind
Today, Surface Co values ACC not just for its reliable delivery network, but for the people behind it.
Consistent service, faster regional deliveries and the ability to accommodate unexpected requests have made ACC an important part of Surface Co’s day-to-day operations.
More importantly, having a transport partner they can depend on allows Surface Co to make commitments to their own customers with confidence, knowing they’ll have the support to follow through.
Rather than feeling like another account number, Surface Co knows there’s a familiar, approachable team at the other end of the phone, ready to help.
For Surface Co, the biggest difference is simple: when something needs to get done, ACC will always try to find a way.
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